We’ve heard this slogan a couple of hundred times;
“Customer is the king!”
And guess what?
It is true, especially if you own an eCommerce store.
Serving the customer’s needs is the most successful way of creating strong customer relationships that drive your business’s growth to the zenith.
Your most important marketing tool is customer service, as it touches your customers directly. Customer service can provide and fulfil all the needs and requirements of customers. Any eCommerce store not only sticks to provide eCommerce development but also provides the best services to known or unknown clients. Due to this, it increases the leads of sales and growth of a business.
It’s no secret that customer loyalty is the key to success for any eCommerce store. Excellent customer service generates positive customer reviews, attracting new customers, and positively influencing their buyer’s journey.
While convincing customers to purchase your product or service, there are a plethora of things that you must cater to while curating a flawless marketing strategy.
Tips To Attract And Retain Customers
Who doesn’t like a discount?
Watching slashed prices will make you buy about anything that you see and like. These periodic discount-offers allow your customers to revisit your product or service without hesitation. It will enable them to count their real-income and enjoy the product or service at a much lesser price.
Discounts can be seasonal, festive, or just clearance sale. You must find the perfect window to announce your discount offers and watch your customers go gaga over it.
Live Chat Or Support 24×7 Hours
Live support is an essential feature of any successful eCommerce store. Customers expect support in terms of live chat or via email when they purchase a product or service from our store whenever required. Due to this, it increases customer trust or our business as well. It helps you to achieve an excellent eCommerce goal.
Offers Combo Pack
Besides giving festive-based discounts, allowing the combo pack offers is a great way to attract and retain customers. It brings your product or service in the customers’ eyes, thereby beginning their buyers’ journey and increasing your product visibility.
The prices you offer on a combo pack will result from increased sales of multiple products at once. For example, Buy X Get Y products free.
Support service is one of the essential parts of any eCommerce store. Every customer who purchases any product or service from an eCommerce store wants to have support to use the product with ease.
You must provide them with support services as free or paid. And this leads to increased customer satisfaction and great reviews, which will act as an incentive for prospective buyers.
Benefits from installation service for your product or services avoid all possible issues with the help of experts. A quick installation service helps with preliminary store analysis. Provide them installation service for one whole order.
For example, If a customer purchases more than one product or service on an eCommerce store, provide them to purchase one installation service for all those products or services at the time of sale.
It will also help to prevent any technical errors and provide efficient solutions. Our support team will also check if there are any possible improvements suitable for your store and inform you.
Free Coupon Code / Reward Program
One of the most accessible means to say thanks to your store customers is to create a reward program. Research has stated that customers are more likely to come back to a site with reward programs to avail of the reward faster.
The customers always welcome anything that is received for free, and a gift offered by your store can make all the difference. The item can be any coupon code on the first purchase, or the total order has exceeded to some amount.
Always remember that the satisfied customer is the most effective advertising tool that a business can ever have.
Suggest Them Related Products
Lead by example, show your customers what the others are buying, and watch them buy the most popular products. Provide them with some related products or services that the customer most viewed or liked. And this will lead to increased product or service visibility by customers, and also it increases the popularity of our product or service.
We can also know about the most feature product or services that need the market.
Marketing / Promotions
Marketing is all about staying in touch with your customers. Keeping your customers updated to the latest product or services, any product or service updates regularly. And this can be done through social media, email marketing, or comparison shopping engines.
It is essential to realize that selling online is all about trust. When the customer encounters your eCommerce store for the first time, they want to learn as much as possible about the store.
Follow-Up With Customers
Do not forget to send them to follow up emails with the information on discounts that they might be interested in. Send them a follow-up email for the product or service functionality.
Ask them for feedback about the product or service using any social media platform or feedback form because this will increase other customers’ interest.
Product Refund Policy
Customers are more expected to purchase at a store if it has a flexible return policy. Accepting returns or exchanges is a necessary component of excellent customer service. Your loyal customers expect this kind of service and highly appreciate it.
We believe customers are the real assets for our company. You can purchase a product or service that is available in the marketplace. Each product or service has its features that are described in detail.
We’ve seen the importance of walking with the customer throughout their buyer journey related to any product or service through the blog. But before placing your product on the market, you must ensure that your developed product is flawless and user friendly because one bad review can destroy years of hard work.