Why Quality Assurance Is Important For E-commerce Website?

Post by|eCommerceMar.4.2020

In today’s time, a small application on our mobile phones holds the potential to fulfill our necessities, such as food, clothing, jewelry, or any electronic device. This transforming mindset has led to the development of several e-commerce websites, and such platforms have gained lots of users, worldwide, because they deal with an array of departments. According to United Nations Conference on Trade and Development (UNCTAD), the global e-commerce industry has been witnessing tremendous growth since the past few years, and it is estimated to be worth $22.1 trillion soon. In a nutshell, e-commerce is the way to go.

Nowadays people not only want a shiny looking website, but they also expect minimal loading time, a navigable website, and a user-friendly interface. To fulfill all of these requirements quickly, companies might ignore the testing of some blocks or some functionality to release the product as early as possible. Such haste could result in a shabby website with the possibility of a crash without any warning. Let’s consider this Amazon incident that was an eye-opener for a lot of e-commerce website developers.

In December 2014, the world’s biggest online marketplace Amazon had to bear the uncountable loss in one night just because of a software glitch. On that fateful day, every product on the website carried a 1 Pound tag; from toys, video games, clothing, and electronics to mattresses were just for 1 pound. For customers, it was probably a Christmas present, but for the thrid-party sellers, it was the Christmas Grinch playing a prank on them. This software glitch costed whooping losses for independent sellers and retailers. Some retailers even said that their loss was over 20,000 pounds in a single night.

Although Amazon tried its best to rectify the situation by canceling orders that weren’t shipped, there was no denying that the situation was extremely unfortunate. This incident is a stern reminder of the importance of thoroughly testing an E-commerce website.

Amazon’s case is just one example of the consequence of the negligence of website testing. Various other scenarios reflect on the ramifications of poor testing. Let’s take an example; suppose we have checked the main functionalities like login options, product display, product details, website loading time, design, website UX, and overall it seems like a nice and intuitive website. So you go ahead and give it a thumbs up! Later, when the site is ready to go live, you realize that the Place Order function is not working properly, and it is probably the ultimate goof-up then!

At ZealousWeb, we not only test the entire functionality of the e-commerce website but also make sure to test the browser and device compatibility of the website. We are heavily equipped in terms of devices, so when it comes to devising compatibility, we can assure maximum quality, since we test compatibility in almost all the devices. Apart from functionality and performance testing, we make sure to do the user acceptance and performance testing without fail, so that we can ensure the minimum to no issues along with the smooth user-friendly experience.

Now the question that arises is: What to test on an e-commerce website?

An e-commerce website has several pages, links, products, and a lot of other components. The Product display page, the home page, search button, payment gateway, login, shopping cart are a few examples of those components.

If you want to know about e-commerce website testing, then we are coming soon with the sample test cases and more information about it. Also, we are coming up with other interesting topics related to QA as well. Keeping the topics under wrap to maintain excitement. Until then, you can navigate through other interesting blogs on our website, and don’t forget to subscribe to ZealousWeb.

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