Are you an organized, tech-savvy communicator who thrives on keeping client relationships strong and projects running smoothly? ZealousWeb is looking for a detail-oriented Account Executive to join our dynamic team. This role is ideal for someone with hands-on experience in CRM tools, invoice tracking systems, and a solid understanding of digital services like web development, SEO, mobile apps, and UI/UX workflows. You’ll collaborate with cross-functional teams, interpret project briefs, track account health, and help deliver exceptional experiences — all while leveraging the latest AI tools and working within a white-label delivery setup across global time zones. If you’re ready to grow with a future-focused digital agency, we’d love to hear from you.
Job Responsibilities
- Act as the primary point of contact for assigned client accounts, ensuring seamless communication and high client satisfaction
- Build and maintain strong, long-term relationships with clients across global time zones (USA, UK, Europe, MENA)
- Understand client goals, business models, and evolving needs to align internal delivery and support strategies
- Coordinate with internal project managers, developers, and design teams to ensure timely delivery of services
- Oversee client onboarding processes, documentation, project kickoff, and ongoing engagement workflows
- Track project progress using tools like ClickUp, Jira, or Trello and proactively update clients on milestones
- Manage client expectations, address queries, and escalate issues in a timely and solution-oriented manner
- Collaborate with finance teams to ensure accurate and timely invoice creation and dispatch
- Monitor invoice statuses, payment follow-ups, and client billing cycles
- Maintain and update project management dashboards, status trackers, and account health reports
- Contribute to client experience initiatives, surveys, feedback analysis, and retention strategies
- Support business development with account expansion, upselling/cross-selling insights, and renewals
- Identify areas for service improvement and propose ideas based on client feedback and data analysis
- Leverage AI tools and practices to enhance client communication, automate follow-ups, and streamline reporting
- Collaborate with technical teams to explore and recommend AI-driven solutions and prompt engineering-based use cases to improve client operations
Technical Skills Required
- Proficiency in CRM tools (e.g., Zoho CRM, HubSpot, Salesforce) and project tracking tools (e.g., Jira, ClickUp, Asana)
- Hands-on experience with invoice generation systems and financial tracking dashboards
- Good understanding of digital technologies – web development, SEO, mobile apps, UI/UX workflows
- Ability to read and understand project documentation, timelines, and technical briefs
- Familiarity with project management metrics, delivery reports, and account health indicators
- Working knowledge of collaboration tools (ClickUp, Slack, Zoom, Google Workspace, MS Teams)
- Awareness of AI tools like ChatGPT, Jasper, or other LLM-based platforms to assist with communication, automation, and insights
- Basic understanding of prompt engineering concepts to co-create smart email templates, client summaries, or reports
- Knowledge of time zone coordination and white-label delivery etiquette
Non-Technical Skills Required
- Excellent verbal and written communication skills tailored to diverse client profiles
- Strong relationship-building and client retention capabilities
- Exceptional coordination, multitasking, and follow-up discipline
- Detail-oriented with strong organizational and documentation skills
- Customer-first mindset with a proactive and problem-solving approach
- High emotional intelligence and empathy to manage complex client scenarios
- Ability to manage expectations diplomatically while ensuring service excellence
- Adaptability to dynamic project environments and shifting client priorities
- Collaborative attitude with internal teams to ensure seamless delivery
- Curiosity and willingness to learn new technologies, including AI and automation tools, to deliver smarter client experiences
