We’re looking for an experienced and dynamic Delivery Manager to join our growing team at ZealousWeb! If you have a total experience of 10 to 18 years, with 4 to 7 years of relevant expertise in project delivery and team leadership, this could be your next big career move. This role demands a strategic thinker with hands-on experience in managing cross-functional teams, ensuring timely delivery of high-quality digital solutions, and driving client satisfaction. If you’re someone who thrives in a fast-paced environment and has a proven track record of delivering excellence—let’s talk!
Job Responsibilities
- Lead end-to-end delivery of IT projects across web, mobile, and enterprise solutions for global clients.
- Ensure high-quality deliverables, adherence to SLAs, and on-time project completion within defined budgets.
- Collaborate with cross-functional teams including development, QA, DevOps, and UI/UX for seamless delivery execution.
- Drive continuous improvement in project delivery processes, methodologies, and tools.
- Act as the primary point of contact for client communication and relationship management.
- Oversee multiple projects simultaneously while maintaining high customer satisfaction and team performance.
- Mentor and guide project managers, team leads, and junior delivery staff to enhance capabilities and ownership.
- Strong understanding of Agile, Scrum, and other project management methodologies; certified preferred.
- Hands-on experience in risk management, conflict resolution, and change control processes.
- Proven ability to manage geographically distributed teams and offshore/onshore coordination.
- Experience working in a white-label service model for B2B clients, especially from the USA, UK, and Europe.
- Expertise in resource planning, workload distribution, and performance monitoring.
- Track, analyze, and report on key delivery metrics (utilization, velocity, quality, margin, etc.).
- Collaborate with sales and presales teams for solution design, effort estimation, and proposal support.
- Must have a strong understanding of AI trends and technologies, and be hands-on with prompt engineering for AI tools and platforms.
- Ability to translate business needs into AI-driven technical solutions where applicable.
- Excellent communication, stakeholder management, and presentation skills.
- Proactive, process-driven, and adaptable to fast-paced, changing environments.
Technical Skills Required
- Strong understanding of software development life cycle (SDLC) and delivery methodologies (Agile, Scrum, Kanban, Waterfall)
- Proficiency in project management tools (e.g., ClickUp, Jira, Trello, Asana, MS Project)
- Hands-on experience with resource planning and capacity management tools
- Familiarity with DevOps practices and CI/CD pipelines
- Working knowledge of quality assurance processes and test management tools
- Understanding of system architecture, cloud infrastructure (AWS, Azure, GCP), and deployment models
- Ability to interpret technical documentation, wireframes, and solution architectures
- Proficient in effort estimation techniques
- Exposure to full-stack technologies, open source technologies and frameworks
- Awareness of mobile and web app development cycles (iOS, Android, React Native, Flutter, etc.)
- Comfortable working with APIs, integrations, and third-party service layers
- Good command over data handling, version control systems (Git, Bitbucket), and repository management
- Strong grasp of performance monitoring, SLA tracking, and delivery analytics
- Experience in handling white-label/B2B delivery environments across multiple domains
- Understanding of AI/ML workflows, tools, and trends, including hands-on experience with prompt engineering for tools like ChatGPT, Claude, or similar LLM platforms
Non-Technical Skills Required
- Exceptional client relationship management and stakeholder communication skills
- Strong leadership with the ability to inspire, influence, and motivate cross-functional teams
- Excellent interpersonal and conflict resolution abilities
- Strategic thinking with a focus on long-term delivery planning and team scalability
- Time management and prioritization skills in high-pressure, deadline-driven environments
- High emotional intelligence and the ability to navigate team dynamics and diverse personalities
- Problem-solving mindset with a calm, solution-oriented approach to challenges
- Strong decision-making abilities with sound judgment and business acumen
- Adaptability and flexibility to shifting priorities and evolving client expectations
- Detail-oriented with a sharp focus on quality, accountability, and execution
- Ability to manage multiple stakeholders with diplomacy and clarity
- Negotiation skills for internal coordination and external client expectations
- Effective delegation while maintaining ownership and delivery accountability
- Cultural awareness and sensitivity, especially when working with global clients
- Coaching and mentoring aptitude to develop high-performing teams
