Illustration of online reputation management impacting healthcare growth

How Does Online Reputation Management Contribute To Your Healthcare Practice Growth?

January 16, 2024Posted By: Sailesh Bhambhani
Digital PresenceHealthcare GrowthOnline Reputation Management


In this competitive digital landscape, it becomes challenging for users to shortlist reliable and reputable healthcare providers to meet their needs.

However, patients are smart and find a way to decode the ideal healthcare provider by considering fundamental elements that go along with their psychology.

Yes, you read that right. Psychological factors play a decisive role in patients’ decision-making. One of them is reviews and testimonials.

Over 90% of patients read reviews of local healthcare practices to determine who to book an appointment with. Positive ratings and feedback often lead to higher conversions as users mainly consider the top 3 practices in the Google Maps Pack.

Ratings like 4.8, 4.9, and 5 generate more than 80% click-rate and conversions. Hence, healthcare marketing experts advise investing in healthcare reputation management to ensure patients’ perception of your practice is positive.

In this blog, we will discuss how online reputation management helps grow your healthcare practice.

What Is Online Reputation Management?

Online Reputation Management (ORM) is a strategic approach to fostering, tracking, and influencing the online perception of a healthcare practice.

ORM aims to shape your patients’ experience by updating you about new comments and replies, empowering you to respond.

It enables healthcare practices to appreciate positive responses, address negative feedback, and convert them into positive ones. It helps in the accurate representation of your practice.

Importance Of Online Reputation Management

Online Reputation Management is an imperative component of healthcare digital marketing, and its significance cannot be overstated. ORM helps to boost your healthcare practice’s credibility and instill trust in your brand.

As the saying goes, “First Impression is the Last Impression.” The positive ratings and reviews of your practice on Google Maps Pack and the website home page will determine whether a patient will contact you or not.

It plays a pivotal role in search engine rankings as Google ranks those practices at the top, with positive reviews and 5-star ratings. ORM not only increases visibility but also generates significant revenues.

Most importantly, online reputation management ensures your brand reputation is at its peak and remains intact.

What Is Included In Online Reputation Management?

As you have comprehended what ORM is and its importance, let us walk you through the various elements included in medical online reputation management.

It involves actively monitoring online reviews on various digital platforms, such as Google, Bing, Yandex, Yelp, TrustPilot, and Healthgrades. Additionally, it oversees social media platforms and website reviews to ensure they are free from negative or hateful comments.

ORM includes optimizing healthcare practice’s website for search engines to ensure patients can access your information straightforwardly.

Moreover, content creation, social media management, and strategically performing branding are predominant aspects of compelling healthcare review management.

How Does Online Reputation Management Contribute To Your Practice's Growth?

In this section, we will walk you through how online reputation management helps healthcare practices nurture their growth. Get ready to dive into the exciting benefits and outcomes of ORM.

Increase In Patient Acquisition

Potential patients seeking healthcare services rely heavily on skimming through online reviews of their local healthcare practices. They are highly likely to contact practices within 24 hours of searching.

A solid and powerful online reputation attracts prospective patients, generating quality conversions.

Instill Trust And Confidence

In the competitive digital era, over 70% of patients prefer quality over cost. It is a fundamental human behavior to share splendid experiences and give provider reviews for quality.

Online reputation management fosters an outstanding digital reputation of your practice, instilling confidence in patients about the quality of treatment and care they will receive.

Effective Branding And Marketing

Healthcare online reputation management involves strategically managing your practice’s digital presence.

It includes exhibiting patients’ success stories, testimonials, and case studies, promoting community engagement, and leveraging social media for potent branding. A flawless online image contributes to the success of your healthcare practice’s overall digital marketing efforts.

Amplified Local Search Visibility

Online reputation management includes optimizing your social media handles and reviews management, which are critical factors in local search rankings.

Google displays those local practices with an excellent online reputation at the top of its search results. It not only augments local search visibility but also spreads your brand awareness.

Eliminating Negative Feedback Impact

Online reputation management helps healthcare practices keep track of their patients’ reviews and empowers them to address and resolve negative responses promptly.

It ensures your reviews section is free from negative feedback impact and builds the authority of your practice among patients, showcasing your commitment to patient satisfaction.

Patient Retention

Apart from addressing and resolving negative reviews, online reputation management enables healthcare practices to appreciate positive responses and thank patients for serving them with exceptional treatment and care.

It reflects your courtesy in showing gratitude for patients’ feedback. It builds long-term relations, fosters loyalty, and increases retention.

Apart from the above points, ORM helps you attain a competitive edge by becoming a valuable differentiator and gaining patients’ trust to choose your practice over competitors.

Also, it positively influences your brand perception among patients by highlighting worthwhile aspects to drive potential conversions.


After reading the blog, you will have fully comprehended what online reputation management is, its importance, and what is included in it. Also, you will have understood how integral ORM is to nurture your healthcare practice growth.

You will know its significance and critical role in patient acquisition, building trust and confidence, effective branding and marketing, increasing local search visibility, eliminating negative feedback, and patient retention. However, if you have any questions, feel free to contact us.

Also, you can simplify online reputation management tasks by partnering with ZealousWeb for medical reputation management services. We have a team of dedicated digital marketing specialists who are enthusiastic about maintaining and elevating the online reputation of healthcare practices.

We have a proven record in helping practices bolster their digital reputation and cash in prospective leads. Prioritize ORM for the sustained success of your healthcare practices.

Contact us today at for a quotation and customized packages.


Does Healthcare Online Review Management Improve Patient-Provider Communication?

How Does Healthcare Online Review Management Differ From General Orm?

What Role Does Healthcare Reputation Management Play In Attracting Top Talents?

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