With patients’ growing preference towards online platforms, search engines, and websites to book appointments with healthcare providers, it becomes paramount for healthcare practices to have a well-crafted website, active social media handles, and Google My Business (GMB) profile.

It not only helps to broaden the reach to a vast audience but also provides convenience to patients to book their appointments and stay connected with healthcare providers for the latest updates, trends, and offers.

With over 60% of users performing searches from their mobile phones, it becomes imperative for healthcare practices to optimize their websites for mobile users and focus on the UI/UX (User Interface/User Experience) aspect to enhance their website design.

It is a critical factor as the success of any healthcare website hinges on UI and UX design. In this blog, we will share 7 best practices to revamp your website design and elevate it to the next level. Let’s get started!

What Is UI/UX Design In The Healthcare Industry?

Like every industry vertical, UI/UX design plays an integral role in healthcare sector websites.

It involves meticulously crafting website visual elements and including user interactions to create an intuitive and incredible website journey, tempting visitors to visit again.

In the healthcare industry, compelling UI/UX design is pivotal to provide users with smooth navigation, information accessible in fewer clicks, and a seamless journey throughout the website from inquiry to action.

Importance Of UI/UX In The Healthcare Industry

UI/UX is vital in the healthcare industry as it prioritizes user trust, experience, and loyalty to the website. It is where UI/UX comes in handy by empowering healthcare websites to have a well-designed, compelling, and captivating website to entice users to revisit in the future to explore more.

Also, nearly 75% of users judge healthcare providers’ credibility from the website design. Hence, UI/UX is significant in ensuring your site is user-friendly, mobile-responsive, faster-loading pages and content, and has straightforward navigation for quickly accessing information.

It will foster a positive user experience, increase patient satisfaction, and improve engagement with your website.

7 Best UI/UX Practices To Enhance Healthcare Website Design

In this section, we will offer insights into UI/UX fundamental practices to enhance user engagement and satisfaction with your website.

  • Mobile Responsiveness

The foremost practice we suggest incorporating is focusing on mobile users’ experience with your healthcare website. As mentioned above, over 60% of users perform searches from their smartphones.

Hence, with UI/UX, make your website adapt smoothly to different screen sizes and resolutions and ensure it is compatible with numerous browsers.

Prioritizing optimal experience across devices not only makes your website mobile-responsive and user-friendly but also boosts search engine rankings as Google ranks those websites at the top in its search results that are optimized for mobile users.

  • Intuitive Navigation

The next practice we suggest is making your healthcare website navigation intuitive so visitors can seamlessly perform actions and access needed information in fewer clicks.

UI/UX experts advise keeping clear and concise menus with uncomplicated drop-downs, wisely designed page structures, and effortless pathways to locate different sections.

It will not only simplify visitors’ navigation process but bolster their overall experience and satisfaction with your website.

  • Accessibility

Accessibility is the core of effective healthcare website design. Hence, UI/UX professionals recommend keeping healthcare websites accessible to users with diverse abilities, like visual, auditory, or other impairments.

You can optimize your website for voice searches so they can speak keywords to fetch information. Moreover, you can implement features like adding image ALT tags for site images, readable fonts, input modalities, contrast ratio, and keyboard navigation.

You can make this task easier by focusing on four principles of accessibility: Perceivable, Operable, Understandable, and Robust (POUR). An accessible web design ensures that all your users can access and understand your site content irrespective of their abilities.

  • Data Security And Privacy Measures

Another best practice to enhance your web design is focusing on your site data security and privacy, as it instills trust and faith in your brand in users’ minds.

With nearly 80% of patients prioritizing data privacy and security, it becomes paramount to take robust measures to protect patients’ sensitive information and data.

You can implement secure login processes, get an SSL certificate for your website, encrypt communication, schedule backups, Firewall, and cyber security policies.

It demonstrates your healthcare practice’s commitment to keeping your patients’ medical records and data confidential and safeguarded from viruses, cyberattacks, and possible intrusions.

  • Interactive Elements

Another best practice we suggest is incorporating interactive elements on your website to engage users and augment their overall experience.

To attain this, you can include features like a virtual tour of your healthcare facility, appointment scheduling tools, animated tutorial videos, infographics, quizzes to test patients’ knowledge, and dynamic scrolling.

These will amplify your patient’s interaction with your website and give them impressive tools and features to stay engaged.

  • Patient-Centric Content

What if we tell you you can convert every patient visiting your website into prospective conversions and appointments? No, we are not joking.

You can achieve this by following this practice wherein you must create patient-centric content that addresses their queries and concerns and provides needed information.

The more clarity your patients will have from your website content, the higher the chances for conversion. Hence, use understandable and concise language and avoid medical jargon.

Moreover, we suggest organizing the content to guide the patients through their healthcare journey by offering them valuable insights and resources, enabling them to make informed decisions.

  • Consistent Branding And Design Elements

Lastly, maintain consistency in branding and design elements across the website, from color themes, typography, contact forms, and overall layout and visual appearance.

A cohesive design reinforces your healthcare brand’s identity and builds a sense of parallelism and trust. It reflects a professional and glistening appearance amongst patients and elevates their overall experience.


After reading the blog, you will be enriched with 7 best UI/UX practices to elevate your healthcare website design. You will have understood what is UI/UX design in the healthcare industry and its importance.

By implementing all mentioned practices, or at least half of them, you will experience astonishing changes in your website traffic and engagement levels.

You will see a boost in average session time and an increase in appointments. However, if you have any questions regarding any practice, feel free to contact us.

Also, you can simplify this task by partnering with ZealousWeb as your healthcare website design company.

Our team of ingenious, intelligent, and competent UI/UX specialists is dedicated to website design for healthcare, and they ensure every page reflects your brand theme and message to create a lasting impression in visitors’ minds.

Take the first step towards working with one of the best healthcare websites by contacting us today at for a consultation and a quotation.